Contacting support & reporting content errors

There's one support channel and it's a good one: hello@cipleready.com. A real person — usually Yana, the founder — reads every message. Bugs and content errors get fixed fast; it's a small team's superpower.

What to include

• The email address of your CIPLE Ready account.
• Where it happened — section and exercise (e.g. "Grammar module 7, Challenge level").
• What you expected vs. what happened; a screenshot helps enormously.
• For payment issues: your Stripe receipt.

Reporting a content error

Spotted a wrong answer or a typo in a grammar exercise? Use the Report an error flag right on the exercise — it sends the exact exercise to us with one tap. For content errors anywhere else (vocabulary, reading, listening, writing, speaking, mocks), email us with the section and item number.