Troubleshooting common issues

I didn't get the confirmation email

Check your spam/junk folder first — automated emails land there more often than anyone would like. Still nothing after a few minutes? Email hello@cipleready.com from the address you signed up with and we'll activate you manually.

The microphone doesn't work in speaking practice

• Your browser asks for mic permission the first time — if you dismissed it, look for the mic icon in the address bar and allow access.
• On iPhones and iPads, Safari handles mic capture most reliably.
• Can't get it working? Use the upload fallback on the same page: record a voice memo on your phone and upload the file (up to 10 MB).

Audio won't play

Check the obvious first: device volume and the phone's silent switch. If listening audio or word pronunciation still won't play, try another browser or disable aggressive content blockers for cipleready.com.

"Daily limit reached" on AI checks

Fair-use limits keep the AI fast for everyone: 50 writing checks, 30 speaking analyses and 1000 word pronunciations per day. They reset daily — and honestly, hitting one means you've had a very good study day.

"Account access paused — too many locations"

Accounts are personal, and the platform pauses access when a login pattern looks like account sharing or scraping (many networks/devices in a short window). Access resumes automatically after the pause. If this hit you while traveling or switching networks, email hello@cipleready.com — a real person reviews every appeal. Teaching a group? Use team seats instead of a shared login.

My grammar progress looks different on another device

XP, streaks, completions and your vocabulary review pile are saved to your account and follow you everywhere. The fine-grained state inside a grammar module — which of the 100 exercises you've already seen, and your mistakes list — is stored in the browser, so a new device starts those fresh. It doesn't affect your scores or readiness.

I paid but the app still shows Free

See how payment works — reload the dashboard first; if it doesn't resolve in a few minutes, email us with your receipt.